We understand that one of the greatest challenges that you face as an outfitting or tourism operation is finding qualified personnel.
That is why we are working to grow the tourism workforce in Eeyou Istchee Baie-James by encouraging the youths in our communities to pursue study and training opportunities in this sector. After all, the future of tourism industry rests with our youths.
Contact us for details on tourism-related education and training opportunities – and be sure to pass this information on to young men and women in your community.
SUSTAINABLE MANAGEMENT OF
Newsletter - SMHR-COTA
HOTELS & RESTAURANTS
Program Sheet - LJA_20 Sustainable Management Hotel Restaurant_REVPL
Registration Form 10 2020
Eeyou Istchee Baie-James Ambassador
Become an ambassador of Eeyou Istchee!
Free online training
Available at all times
-Perfect your hospitality and customer care.
-Discover what there is to do and see in the region.
-Learn how to use the region’s Official Tourist Guide
-Increase your regional knowledge
-Give basic tourism information
For more information or to get your user ID to access https://eibjeng-eibj.talentlms.com/
Contact our office at 418-745-2220 or by email at firstname.lastname@example.org.
One-day workshop. Participants learn about the hospitality business and the importance of the host, guest and place relationship. It is designed to upgrade service excellence skills and inform people about Aboriginal tourism products and services especially in the area of cultural tourism.
FirstHost is an 8-hour workshop consisting of four learning circles:
- Learning Circle 1 asks Circle Members what business they are in and defines that business as hospitality. It looks at the three components of hospitality: the host, guest and place
- Learning Circle 2 looks at the role of the host and the concept of flawless service. It also goes over the skills of greeting the guest and giving service on the telephone. Circle Members will explore their service values.
- Learning Circles 3 looks at the role of the guest and gives a list of guest ethics. Also covered is how to handle guest concerns.
- Learning Circles 4 covers First Nation’s role in the tourism industry, FirstHost resources and looks at cultural tourism. It also covers how you can incorporate your culture and values into your tourism business.