First host program
FirstHost is a one-day workshop. Participants learn about the hospitality business and the importance of the host, guest and place relationship. It is designed to upgrade service excellence skills and inform people about Aboriginal tourism products and services especially in the area of cultural tourism.
FirstHost is an 8-hour workshop consisting of four learning circles:
- Learning Circle 1 asks Circle Members what business they are in and defines that business as hospitality. It looks at the three components of hospitality: the host, guest and place
- Learning Circle 2 looks at the role of the host and the concept of flawless service. It also goes over the skills of greeting the guest and giving service on the telephone. Circle Members will explore their service values.
- Learning Circles 3 looks at the role of the guest and gives a list of guest ethics. Also covered is how to handle guest concerns.
- Learning Circles 4 covers First Nation’s role in the tourism industry, FirstHost resources and looks at cultural tourism. It also covers how you can incorporate your culture and values into your tourism business.